null

Covid-19 Information

We are pleased to confirm that we are shipping all orders as normal to most destinations during this difficult time.

 

Domestic (UK) Destinations

Royal Mail services are functioning now almost as normal and delivery times are back to around 1 working day for 1st class post and two for 2nd class. Special Delivery services are also as normal.

 

International Destinations

Europe:

We are continuing to ship via international standard as well as express. Delivery times appear to be close to normal. However, given this service is not tracked, for absolute security we would recommend taking the express tracked option.

International Destinations Outside Europe, including USA, Canada, Australia, Singapre, New Zealand.

We are now shipping all international orders via express. This service is fully trackable and is reasonably fast - around 4-7 days to most international destinations. During the Covid-19 crisis I am offering this service at a reduced, subsidised price of $8.50 USD flat rate per shipment.

I have temporarily suspended the international economy option for these destinations; not only was it experiencing delays, it is also untrackable so it was worrying for both customers and myself! I will put this service back on as and when the situation normalises.

In addition, please note that we are packing orders using gloves, just in case.

 

If you have any questions, please contact me at julia@joopygems.com